Returns + Shipping

Returns Policy

If you’re unhappy with your Once Labeled gown, we offer returns for a full refund.

We have a 48-hour return policy, meaning you have 48 hours from receiving your gown to contact us and arrange a return. This 48-hour window is based on Australia Post tracking confirming that you have received your gown.

To organise a return, email our customer care team here, and a member of our team will be in contact within 24-48 hours to assist you in your return process.

To be eligible for a return, your item must be in the same condition you received it, unused, and with all security tags attached. Once Labeled does not cover the cost of shipping a return back to our studio.

Only gowns returned by contacting our team to request a refund before mailing us the gown will be refunded.

Exchanges + Refunds

Once we’ve received your gown back at our studio and inspected and approved your return, you will be automatically issued a refund on your original payment method within ten business days.

The fastest way to ensure your return is stress-free means we do not offer exchanges and instead directly refund you. If you wish to purchase a separate Once Labeled dress, you’ll buy it via its original method.

In the unlikely event you receive a damaged gown, please get in touch with our team ASAP to organise either a replacement of the same gown if you wish or a full refund on the original purchase.

If you need to start a return, please get in touch with us here.

Shipping

All Once Labeled gowns are shipped four weeks from the date of purchase. We will send your gown to the address supplied when ordering via your chosen postal method. If you need to change your address within the four-week shipping period, please get in touch with us immediately so we can help you.

All orders above AUD 200 receive free complimentary express shipping within Australia.

International orders incur a flat fee of $80 for express shipping worldwide.

All Australian orders under $199 incur a shipping fee of $9.95 for standard shipping or $14.95 for express.

All prices are in AUD.